Training

Due to Covid-19 all training is now available virtually and can be booked in our shop. If you wish to enquire about in-house training and are able to provide a Covid secure environment then face to face training is still available.

New online training for the spring

How to use reminiscence in telephone support sessions

During the pandemic more and more people are providing support to vulnerable people over the phone.  This two hour virtual course aims to give participants some knowledge and skills in conducting telephone reminiscence sessions helping to build their confidence in using reminiscence techniques.

The course covers

  • The principles of reminiscence
  • The benefits of using reminiscence to improve well-being and self-esteem
  • Identifying topics and methods to stimulate conversation and memory over the phone
  • Questioning techniques to get maximum response
  • The challenges of conducting reminiscence sessions through telephone sessions

£40 per participant

Book for Friday 19th March, 2pm to 4pm

Book for Thursday 15th April, 10am to 12pm

Using reminiscence as a tool in a virtual environment

In response to lockdown conditions many organisations have transferred face to face group sessions to digital platforms such as zoom.  This two hour virtual course aims to give participants the knowledge and skills in conducting virtual reminiscence sessions helping to build their confidence in using reminiscence techniques in a virtual environment.

The course covers

  • The principles of reminiscence
  • The benefits of using reminiscence to improve health and wellbeing
  • Identifying topics and methods to stimulate conversation and memory
  • Questioning techniques to gain maximum engagement
  • The challenges of conducting reminiscence sessions through digital sessions

£40 per participant

Book for Friday 26th March, 2pm to 4pm

Book for Thursday 29th April, 10am to 12pm

About the trainer

Zoe Gilmour is a London-based trainer with a varied arts practice which includes a decade of reminiscence arts delivery and training for Age Exchange. Zoe’s speciality is working with people with cognitive impairments or communication difficulties, including those living with all stages of dementia.

Most recently she designed several reminiscence arts projects for the popular Age Exchange activity boxes, following a year of on-ward training and co-development of activity resources for South London and Maudsley NHS staff with Age Exchange colleague Melanie Jones.

Since the onset of the pandemic she has focused on developing a variety of remote working practices, including finding ways to connect with those who do not have access to current technology. 

In addition to her Age Exchange work, since March 2020 she has workshopped with guides at the Victoria and Albert Museum for Resonate Arts, designed sensory boxes for wards in Lewisham and Greenwich Hospital Trust, managed the Remote Clusters programme for Entelechy Arts / Meet Me at the Albany and found ways to maintain ongoing contact with ‘hard-to-reach’ older participants in Trinity Laban Conservatoire’s Inspired not Tired programme.

Consultancy Services

Our services include:

  • Improving engagement and person centred care for people with dementia through reminiscence and the arts
  • Reminiscence projects to preserve heritage
  • Intergenerational projects to support communities in regeneration schemes
  • Creating communities in extra care schemes
  • Interventions to improve the wellbeing of people with dementia
  • Training programmes to improve communication with older people especially those with dementia and to develop skills and knowledge in reminiscence and intergenerational work
  • Working with museums, libraries and archives to develop reminiscence skills to improve audience engagement

Training and Learning

We provide high quality training in the field of Reminiscence Arts practice in the community, independent living schemes, extra care schemes, libraries and museums. We draw on best practice, research and 30 years of  experience. Previous customers have included South London and Maudsley NHS Trust, St Thomas’ Hospital, L&Q Housing, Combat Stress, Leonard Cheshire and cultural engine.

Training opportunities cover

  1. Interviewing techniques for heritage and reminiscence projects
  2. How to run a Reminiscence group
  3. How to make your own reminiscence resources
  4. Reminiscence and intergenerational theatre
  5. Best practice for interviewing older people with wartime memories

We have developed a unique and creative dementia care training programme in Reminiscence Arts methodology for staff teams and dementia care service providers – the provision of independently assessed unique dementia intervention using Reminiscence Arts practice.

If you are interested in discussing your learning requirements and how Age Exchange can help please e-mail hello@age-exchange.org.uk and one of our team will get in touch.

If your organisation would like to be invoiced for places on our courses then please email us.