Privacy Notice – Age Exchange

Age Exchange (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This notice (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 2018 (the Act) and the UK General Data Protection Regulation (UK GDPR), the data controller is:

Community Integrated Care,
Old Market Court,
2 Miners Way,
Widnes, Cheshire, WA8 7SP

Age Exchange is a registered charity and a sister organisation of Community Integrated Care.

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.age-exchange.org.uk. This includes information provided at the time of subscribing to our publications, enquiring about our services, making a general enquiry, applying for jobs or volunteering. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.

IP Addresses

We may collect information about your computer, including (where available) your IP address, operating system, and browser type, for system administration.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.

By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To notify you about changes to our services.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form).

Lawful basis for processing

Our lawful basis for processing your data on our website is legitimate interest. When we process your information on this basis, we do so after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

Disclosure of your information

We may disclose your personal information to any member of our group, which means Age Exchange, Community Integrated Care, our subsidiaries, and our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Age Exchange, Community Integrated Care, our people, or those we support.

How long we keep your data

We will only retain your personal data for as long as:

• it is needed for the purposes set out in this document
• the law requires us to

In general, this means that we will only hold your personal data for a minimum of 1 year and up to 7 years, depending on the nature of the data. This is detailed in our retention policy.

Your rights

You have the right to request:

• information about how your personal data on this website is processed
• a copy of that personal data
• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed
• request that your personal data is erased if there is no longer a justification for it
• ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, please contact our Data Protection Officer using the information below.

You are in control of how we contact you, for example by post or email. You can change this at any time by contacting us.

If you want to stop receiving emails, click the ‘unsubscribe’ link at the bottom of any of our emails. We would rather you didn’t miss out, but we respect your decision.

To change the type or frequency of communications you receive from us, please contact: information@c-i-c.co.uk or 0845 077 0777

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Changes to our privacy notice

Any changes we may make to our privacy notice in the future will be posted on this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to:

information@c-i-c.co.uk

Alternatively, you can contact our Data Protection Officer:

DPO@c-i-c.co.uk
Kevin Gardner
Old Market Court
2 Miners Way
Widnes
WA8 7SP

You can also make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator:

casework@ico.org.uk
0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am – 4:30pm

Find out about call charges

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF