Exchange is hiring

Job title: Café Supervisor
Accountable to: Café Manager
Salary and hours: £12.09 per hour (£22,000 per annum) for 35 hours a week plus employee pension scheme
Terms & conditions: Permanent role with 25 days annual leave per year and employer’s pension
Location: Age Exchange, Blackheath SE3 9LA


Age Exchange is a vibrant community hub that has nearly 40 years experience of working with older people, using innovative Reminiscence Arts to improve wellbeing and combat loneliness and isolation.

Our modern community hub provides a welcome space for a coffee, a chance to take part in an activity class or to volunteer to run our community library or café. In addition to being a popular venue for old and young alike, with a footfall of over 180,000 a year the café exists to generate revenue for Age Exchange which can fund our arts-based reminiscence services.  It is places like Age Exchange that take us from being strangers to friends and neighbours, where we are connected, we are communities – and when we are together, we are stronger.

The post holder will be expected to work on their own with the support of volunteers and to open and close the café.

About the role

This is an exciting time to join Age Exchange, as we are currently in the process of growing and developing our community Café. Our Café plays a huge role in the fundraising and income generation that helps allow Age Exchange support those living with Dementia and their carers.

We are currently looking for an experienced all-rounder; someone who can come in and hit the ground running. You will be part of a small team working alongside 18 volunteers who help us deliver quality food and excellent customer service. You’ll have previous experience working as a Café Supervisor or Assistant Manager with excellent customer care skills. The Cafe team pride themselves on delivering a friendly and high-quality service to our local community and service users, so you’ll need to be just as passionate as they are.

Role description

  • Responsible for the effective operation of the Age Exchange community café and shop
  • To work with the Café Manager and volunteers to come up with strategies designed to enable the café to generate a profit annually
  • To ensure the delivery of high-quality food and drink and excellent customer service within the ethos of the charity
  • To support and supervise volunteers working in the café
  • To create an environment that is welcoming to people of all ages and all cultures
  • Age Exchange is a dementia friendly charity and all our services including the café must reflect this

Key duties and responsibilities

  • Key holder responsibilities – opening and closing the hub and ensuring the café is secure
  • Report daily, or as agreed to the Café Manager on issues or general concerns
  • Attending team meetings were appropriate
  • Attend training as appropriate including Barista training, food and hygiene, health and safety training and refresher training as appropriate
  • Support the Café Manager to manage staff and volunteer rotas, and time sheets
  • Daily till reconciliation, float and petty cash management. Supporting the Café Manager implementing till and pricing updates and staff and volunteer training. Accurate cashing up and transfer of cash to the safe
  • Supporting the Café Manager with the management of ordering stock, food storage, beverages, cleaning products, stock take and liaising with the Café Manager on additional stock changes or requirements keeping wastage to a minimum
  • Maintain professionalism while always providing and maintaining excellent customer care
  • Ensure all equipment is in good working order and maintained on a regular basis
  • Maximize promotional and sales opportunities
  • Promote and practice relevant health and safety standards
  • Set a high standard and good example for volunteers with regard to punctuality, attendance and attitude and ensure these standards are maintained at all times
  • Set a high standard and good example for volunteers with regard to cleanliness and hygiene to be maintained at all times, including a regular deep clean schedule
  • Keep the kitchen and storage areas clear, well-organised and easy to use. Including cleaning and clearing of tables, floor and waste
  • Ensure that he daily and weekly cleaning schedules are implemented to a high standard
  • Undertake any duties or responsibilities required at any time

All staff are required to maintain Age Exchange’s highest standards of customer care in line with Age Exchange’s health and safety and equality and diversity policies. All staff are required to adhere to Age Exchange’s food and Hygiene policy.

Staff may be required to carry out any other duties as directed by management.

The full person specification can be found in the recruitment pack, this is also available on our Information Desk in the centre.

How to apply

Please email your CV and a supporting statement in Word or PDF format which outlines how you meet all the points in the person specification to

Any offer is subject to an enhanced Disclosure and Barring check, which we will complete on your behalf if you don't already have one.

Age Exchange is committed to creating a diverse and inclusive working environment, we are proud to be an equal opportunity employer. All applicants will receive equal consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. Age Exchange is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Thanks for your interest in our charity.